2nd Level Technical Support Analyst (Service Desk- Multiple Customers)

2017-02-20 BEP - CAP CDI Indépendant / Freelance Première expérience (1 à 2 ans) Getronics SA Informatique / Multimédia / Télécommunication Kirchberg, Luxembourg 2nd Level Technical Support Analyst (Service Desk- Multiple Customers)

The 2nd Level Technical Support Analyst is in charge of the day to day operations regarding all the technologies at different customer sites.

We are now hiring the right person to start as soon as possible to join our growing team in Luxembourg. We are looking for  a dynamic candidate, who is willing to learn, and who is interested in becoming an IT generalist. We prefer candidates with a first professional experience in IT.

Your responsibilities are the following:


- Manage calls and incidents
- Manage opened calls via the ticketing tool and emails received from our clients
- Monitoring system hardware
- Monitor operating systems
- Monitor services and applications
- Manage scheduled jobs
- Manage backups
- Installation of basic software
- Implementation of instructions and procedures
- Participation in the development of operating procedures
- Other activities related to operational management

Preferred: 2+ years of relevant professional experience
Secondary education, we prefer a bachelor in IT
ITIL foundation certificate is a plus, but not a requirement

 Professional experience:

- Any knowledge, and/or experience with: Microsoft, UNIX, Linux, and/or Wintel systems is seen as a plus
- Knowledge one or more technical fields: Oracle databases or Solaris or Rhel or SQL Server, etc. would be of value
- Knowledge of JBoss, Apache/Tomcat, Vmware, Scripting.

(Note: not all mentioned technologies are a requirement! But knowledge or experience does help!)
 
Soft skills :

- Results-oriented
- Customer-oriented
- Excellent team player
- Autonomous worker
- Good communicator
- Good writing skills
- Able to participate in multilingual meetings
- Excellent organisational skills
- Availability to work outside the normal working hours in case of urgent activities
- Good command of both French and English

 

 

 

INTERESTED IN JOINING US?

 

Here's a perfect way to meet us! Come and join us at the Moovijob Tour Luxembourg fair on Friday, 17th March, 2017! We look forward to welcoming you!

 

 

 

Don't forget to register online: http://www.moovijobtour.com/

 

 

 

Not available this day? You can still submit your application through the apply button.

 

Getronics SA BEP - CAP CDI Indépendant / Freelance Première expérience (1 à 2 ans) Informatique / Multimédia / Télécommunication Kirchberg, Luxembourg