Job responsibilities:

• Manage successful implementation of
  Customer Service Technologies/Tools/eTools in all markets in order to drive
  customer service in providing service excellence to our customers that will
  clearly differentiate Goodyear from the competitors.
  
  
• 
  
  
  Ensure that new Tools are used
  correctly by the Customer Service EMEA community in order to meet the planned
  benefit and the regional harmonized approach.
• Manage the change request collection
  in the markets, prioritize the requirements and determine together with IT the
  Customer Service EMEA requirement package for each new version/releases.
  
  
  
  
  
  

Education:

• The candidate should hold a
  University degree, ideally technology or business related.
  
  

Languages:

• The candidate must be fluent in
  English (written & spoken).
  
  

Experience:

• Proven track record in
  project/program management.
• SAP knowledge.
• Experience in multi-cultural
  environment is an advantage.
  
  

Skills & Qualifications:

• Consultancy attitude.
• Ability to think “outside the box”,
  creative, innovative.
• Communication skills across
  functions and countries.
  
  

Profile:

• Results-oriented and driven by goal
  achievement.
• Self-driven, taking initiative,
  enthusiastic.
• Desire to develop, to take a next
  level.
• Analytical and communicative.
• Excellent planning skills.
• Able to work as part of a team.
• Strong interpersonal skills.
• Ability to work in a cross
  divisional/cultural environment.
• Ability to work under pressure.