Your next professional destination: lux-Airport - Findel - Luxembourg

Do you know the airport as a passenger?

How about working there?

The Société de l'Aéroport de Luxembourg (lux-Airport) is the aerodrome operator responsible for the operation of the airport infrastructure. Our platform provides, among other things, direct flight services to more than 100 destinations via 16 airlines.

We have more than 350 employees, with different backgrounds and 19 nationalities.

Together we work daily to ensure the efficient operation of the airport and to provide a quality service to our passengers.

Thanks to everyone's commitment, we live up to our motto of being the best-in-class airport. Our reputation is also reflected in a few key figures: by the end of 2022, for example, we reached 4.05 million passengers and 975,000 tonnes of cargo.

In order to continue to meet our commitments and to develop other projects, we are currently recruiting : a Head Of Terminal Operations.

The objective of the position is to join our "Terminal Operations" team, in order to participate in the maintenance and development of the Terminal operations. You will also be in charge of managing the InfoDesk, Kiss&Fly and Terminal supervisors teams.

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Your responsibilities

Your daily tasks

- Recruiting, organising, planning, training and developing the team.

- Being in charge of the development of the department's activities.

- Initiating new department-wide projects and participating in major cross-functional projects.

- Working closely and effectively with other managers to ensure strategic and operational alignment across the company.

- Supervising, organising and developing operations within the lux-Airport terminal.

- Proposing and implementing actions to optimise tasks and infrastructure within the terminal in order to ensure operational efficiency and the required level of customer satisfaction.

- Cooperating with various external actors (airline, handler, ANSP, etc.) at both operational and tactical levels in order to ensure the daily operations within the terminal.

Your other missions

- Establishing and managing the department's budget.

- Participating in airport audits and, following the conclusions, proposing the necessary corrective actions in relation to the operations within the terminal and ensure their implementation.

- Monitoring all ongoing projects and works in the terminal and ensuring operational continuity.

- Initiating and specifying requirements for changes, works, problems, etc., within the terminal.

- Ensuring that all procedures, instructions and manuals are up to date, followed and trained. If missing or sub-optimal, develop and improve them in cooperation with the Experts team (e.g. evacuation, emergency, business continuity).

- Using forecasting data to improve operational planning.

- Ensuring that all emergency and evacuation plans are known and implemented by the whole team.

- Participating in the integration of new employees.

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The required profile

ATTENTION: The position may generate the need to be on call for specific needs.

Studies / training :

Postgraduate degree (Master) or equivalent experience

Experience :

10 years of relevant experience in the airport or aviation industry related to passenger services

Skills and knowledge required:

IT Tools:

Mandatory :

- Microsoft Office Suite.

Languages :

- French: fluent spoken and written;

- English: fluent spoken and written.

Specific knowledge linked to the job:

- Knowledge of project management;

- Knowledge of all aspects of terminal operations, relevant international and national ICAO standards and recommendations, their interpretation and industry best practice.

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Our offer

- A full-time contract, with an attractive salary, based on your profile and experience, including fringe benefits;

- A chance to work for an internationally-known and fast-growing Luxembourgish company;

- A professional opportunity in the field of aviation, a high-tech sector;

- A pleasant, dynamic and motivating work environment, allowing you to flourish in your career.

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NB: the whole application process is managed by Skeeled. Thank you in advance for your understanding.

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