Client tools front desk agent (m/f)

Publiée le 08/04/2021

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Arendt


Temps de travail
Type de contrat
Langues parlées
FR , EN
Expérience professionnelle
Niveau d'étude

Arendt Services, which is part of Arendt & Medernach, the largest law firm in Luxembourg, is regulated by the Luxembourg supervisory authority (CSSF – Commission de Surveillance du Secteur Financier) and operates under the status of Professional of Financial Sector (“PSF”).


Arendt Services offers a wide range of services, such as domiciliation, corporate secretarial and accounting services, fund services, directorship of companies, tax-compliance services and assistance in the winding-up of companies


To be based in our Luxembourg office, we are looking for a:


Client tools front desk agent (m/f)


Your role:

  • You will be in charge of providing the clients & external parties best in class support for client facing applications (Portal, Virtual Data room, Processes, etc)
  •        You will become an expert of technology tools and manage external user access administration
  •         You will manage and follow up request tickets up to resolution and client satisfaction
  •         You will be responsible to provide clients with a unique top level experience with our collaborative applications;
  •         You will work on polishing our procedures to formalise all actions;
  •         You will build KPIs and related reporting to ensure that we monitor SLAs.


Your profile:

  •         You have a professional experience of at least 5 to 10 years in a similar environment especially clients applications support with a direct contact with clients & external parties
  •         You have strong knowledge of support duties for portals and virtual data rooms
  •         You are experienced in answering client calls and provide answers
  •         You can quickly familiarize and learn features of technology tool as an expert
  •         You want to make of any client contact an opportunity to impress;
  •         You are fluent in English and French. German would be an advantage;
  •         You are able to prioritize important workload and manage several processes;
  •         You are dynamic and proactive.
  •         You display a positive and enthusiastic attitude.


We offer: 

  •         An entrepreneurial working environment giving priority to team work;
  •         A great opportunity to join a fast growing company;
  •         A multicultural environment where we promote diversity, talent & ideas;
  •         The ability to work and interact with a wide variety of specialists;
  •         Internal trainings and career development.


Interested?

If you are interested in this job opportunity, we are looking forward to receiving your application. 

All applications will be treated confidentially.

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Arendt

41A, Avenue J.F. Kennedy
L-2082 Luxembourg
Luxembourg

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Client tools front desk agent (m/f)

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Client tools front desk agent (m/f)

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