Sales Administrator (w/m/x) - DE/EN

Publiée le 24/06/2022

CERATIZIT SA logo

CERATIZIT SA


CERATIZIT from the PLANSEE Group is a high-tech engineering group specialized in tooling and hard material technologies. The privately owned company headquartered in Mamer, Luxembourg, employs over 7,500 people worldwide at 34 production sites and over 70 sales offices.


We are looking for ambitious, passionate and forward-thinking professionals who can integrate our teams and contribute to our success. In return, we offer our employees the opportunity to develop their careers and ideas within a dynamic international group.

Join the CERATIZIT team and get started today as:


SALES ADMINISTRATOR (W/M/X) - DE/EN

CERATIZIT HARD MATERIAL SOLUTIONS - MAMER, LUXEMBOURG



TASKS & RESPONSIBILITIES


As part of our Global Sales organization, the Sales Administrator role is key to relationship management and service level offering towards our customers. It both associates commercial responsibilities as well as order fulfilment process management acting in close cooperation with our field sales team in a multi-sites international working environment.


The main purpose of the role is to manage a timely and accurate quote-to-cash process whilst maintaining high quality of service and demonstrating professional & structured customer management



1. Commercial


  • Develop key relationships
  • Provide recommendations and assistance regarding product selection and supply conditions
  • Maintain communication with the customer via email, phone, and/or Instant Messaging (IM) tools
  • Clarify and respond to various customer RFI (Request for Information) autonomously or with assistance from other departments (Engineering, Supply Chain, Quality…) to get back to customer in a timely manner
  • Actively promote company solutions and services
  • Prospect new customers and identify new opportunities
  • Monitor existing and new customers development in term of turnover, pricing, consumption, contracts fulfillment and take appropriate actions accordingly
  • Support S&OP process with updated sales forecasts/inputs and communicating customer-initiated priorities
  • Reporting and escalating important situation and/or information to management levels
  • Occasionally, visit customers jointly with our sales force
  • Support field sales upon request


2. Quote-to-Cash process


  • Generate customer quotations in line with customer requirements
  • Dispatch RFQ, coordinate and follow up on outstanding quotations with the customer to target success rate
  • Coordinate creation of customer and material master data in ERP system aligned with company standards
  • Register incoming orders and clarify any specific requirements such as certification, inspection plan, packaging as well as incoterms and payment terms
  • Follow-up on open orders and check inventory availability
  • Follow-up on order delivery dates and ensure confirmation back to the customer
  • Generate monthly billing of customer consignment stock and follow up on inventory discrepancies
  • Ensure documents and shipments are dispatched according to customer requirements
  • Support accounting and sales department in dunning process
  • Register complaints in ERP system, organize products return and dispatch claim reporting
  • Prepare and issue debit and credit note
  • Actively seeks and suggests ways of improving the work process and show adaptation capabilities to new directions and organization
  • Maintain ERP master data and records up to date as per company standards
  • Maintains positive, constructive, and open communications with all internal departments


PROFILE & REQUIREMENTS


  • High School Diploma, BA or BS degree in Business or a related field preferred
  • Fluency in English and German.
  • A first experience in a customer service will be considered as an asset
  • Good knowledge of SAP module SD/MM as well as MS Office Suite (Word, Excel, PowerPoint, Outlook).
  • Positive behavior with high energy level, self-motivated with willingness to learn
  • Understand business environment dynamics and enjoy daily interaction with customer
  • Excellent verbal and written communication skills as well as professional presentation
  • Demonstrates high level of service, flexibility, and customer orientation
  • Analytical, troubleshooting, and decision-making capabilities
  • Excellent organization and time management skills
  • Thrive in a fast-phased changing environment
  • Strong team-player, enjoy performing in a matrix organization through cross-functional collaboration


WHAT WE OFFER:


  • Responsible work, a dynamic team and an excellent working atmosphere
  • A secure job in an internationally active company
  • Intensive initial training and ongoing development fostering internal mobility
  • Flexible working time


CERATIZIT SA logo

CERATIZIT SA

101 Route de Holzem
8232 Mamer
Luxembourg

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Sales Administrator (w/m/x) - DE/EN

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