IT Support Specialist

CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring an IT Support Specialist, to join our Help Desk multicultural team in a European Institutions in Luxembourg, and to be responsible for providing first and second level IT support to all its users.

Your Missions

• You act as a service desk agent, incident agent and analyst, problem agent and analyst
• You are in charge of incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate
• You are offering first and second-line support: remote and on-site support for VIP
• You participate in reconfiguration/installation of PC environment
• You document operational support procedures
• You draft technical content for knowledge database
• You do the testing and administration of applications
• You are in direct liaising with system administration and database administration for execution of administration task

Your profile

• You have minimum 3 years of IT experience
• You speak and write fluently English and French (German is a strong asset)
• You have a previous experience in a similar position and are familiar Windows 7/10 and MS Office, Active Directory
• You are ITIL v4 certified (certification could be obtained within 3 months after the start date)
• You are recognized for your excellent communication skills, your customer orientation and your diplomacy
• You hold a valid work permit for Luxembourg (killing criteria)

Our offer

• An attractive salary package with or without a company car
• 5 additional vacation days each year
• A dedicated training program with personal development plans
• Extra-legal advantages (IT material, banks, ...)
• Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons,...

If you like multicultural teams and want to join a company with open communication, then apply right now !  

Please note that a criminal record will be asked for this position.