Service Desk Support

CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Desk Support, to join the Service Desk multicultural team in Luxembourg.

Your Missions

• You log incidents;
• You categorize and prioritise incidents;
• You diagnose and resolve incidents;
• You close incidents;
• You escalate incidents;
• You hold incident ownership and communication throughout the lifecycle of the incident;
• You handle in policy and out of policy service requests;
• You intervene onsite at the user location or temporary location;
• You execute IMACD tasks;
• You raise requests for authorization of service requests.

Your Profile

• You have xperience with MS Office Suite and Microsoft OS (Windows 7 and 10);
• You hold knowledge of mobile devices and mobile phone services;
• You are a problem solver;
• You have knowledge of ticketing and CMDB tools;
• You understand networking and networking protocols;
• You are flexible and stress resilient;
• You are able to work in a co-operative way;
• You pay attention to detail;
• You have experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.;
• You speak fluently French and English

Our Offer

• An attractive salary package with or without a company car
• 5 additional vacation days each year
• A dedicated training program with personal development plans
• Extra-legal advantages (IT material, banks, ...)
• Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons,...

If you like multicultural teams and want to join a company with open communication, then apply right now !

Please note that a criminal record will be asked for this position.