CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Desk Support, to join the Service Desk multicultural team in Luxembourg.
- You log incidents;
- You categorize and prioritise incidents;
- You diagnose and resolve incidents;
- You close incidents;
- You escalate incidents;
- You hold incident ownership and communication throughout the lifecycle of the incident;
- You handle in policy and out of policy service requests;
- You intervene onsite at the user location or temporary location;
- You execute IMACD tasks;
- You raise requests for authorization of service requests.
- You have xperience with MS Office Suite and Microsoft OS (Windows 7 and 10);
- You hold knowledge of mobile devices and mobile phone services;
- You are a problem solver;
- You have knowledge of ticketing and CMDB tools;
- You understand networking and networking protocols;
- You are flexible and stress resilient;
- You are able to work in a co-operative way;
- You pay attention to detail;
- You have experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.;
- You speak fluently French and English
- An attractive salary package with or without a company car
- 5 additional vacation days each year
- A dedicated training program with personal development plans
- Extra-legal advantages (IT material, banks, ...)
- Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons,...
If you like multicultural teams and want to join a company with open communication, then apply right now !
Please note that a criminal record will be asked for this position.