ERP Support Analyst (English – Spanish)
FeneTech Europe is an internationally recognized, software engineering company. Our local office here in Bertrange, Luxembourg serves our European client base. We have developed and deployed the leading software in the fenestration industry since 1996.
Our FeneVision® software is an advanced ERP solution that allows our customers to increase efficiency and productivity in glass, window, door and sunroom manufacturing plants all over the world. Our software controls the manufacturing process management from quotation to production to shipping and everything in between. Using a modular based approach, we are able to service clients of all shapes and sizes.
Our attention to detail and commitment to customer service has helped us to gain an outstanding reputation along with a variety of awards from local business bureaus as well as international publications.
As a FeneTech Support Analyst, you will be responsible for providing timely software support to customers via phone, email or web. You will monitor, document and manage the support process with each customer with whom you come into contact using internal documentation tools. In keeping with our mission to provide the best products, service and support to each and every customer—every single day, Support Analysts will possess unparalleled communication skills. Additionally, the ideal candidate will be self-motivated and maintain a strong and shared commitment to serving our customers.
- Bachelor’s Degree in IT, Engineering, or proven experience in similar field
- Fluent in English and Spanish, any other language is an asset (French or German)
- Knowledge in any programming language and/or SQL
- Excellent communication and problem solving skills
- Detail oriented
- Ability to multi-task and handle a variety of customer needs
Additional Qualifications (but not required):
- Manufacturing process knowledge
- Familiarity with ERP systems
- Experience in customer service call center
FeneTech Europe offers:
- A young and dynamic working environment
- Excellent career growth
- A good salary package
- Various and interesting tasks
If you are looking for an environment where you can grow, be independent and have input on your working environment … if you want to work with the friendliest and the brightest … if you want to work at a company about which employees and customers alike rave, then this is the company for you!