IT support officer - level 1 & 2 (m/f) Expirée

Publiée le 03/06/2022

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Hays Luxembourg


Temps de travail
Type de contrat
Expérience professionnelle
Hays Technology is looking for an IT Support Officer for one of our banking clients in Luxembourg city to join a small team of IT professionals. In this role you will get to show of your level 1 + 2 IT skills with user support, AD, TEAMS, Azure, VMware, MDM, PaloAlto, Checkpoint and networking knowledge. Excellent documentation writing skills are a must for this role.

Your new role

* Provide the bank's helpdesk service
* Acts as the first point of contact (by email or phone) between bank employees and the IT department
* Formalize all requests in a monitoring system (Windows 2016 & Linux Redhat)
* Determines the best solution to resolve the request as soon as possible
* Provides troubleshooting for helpdesk service requests level 1 & 2
* Ensures the information system control tasks at different times of the day and ensures the formalization of these
* Reporting and participate in some IT projects under the supervision of the Project Manager
* Propose the improvement of the information system in the system perimeter (printers, workstations, network, firewall, virtual instances, etc.)

What you'll need to succeed

* Degree in Computer Sciences or equivalent experience
* Education, training or equivalent level: BAC+3 or more in computer science
* 5 years of experience in a similar position in the banking sector
* Good knowledge of IT technical products (computer, telephone, device, systems etc.)
* Ability to diagnose and solve computer problems
* Good documentation writing skills in French & English, and also good communication skills
* Good knowledge of Microsoft environments (AD, TEAMS, Exchange) and VMWare (administration and monitoring)
* Good knowledge of IS security in some of the following: Checkpoint, PaloAlto, Cisco Switch, Clearswift, Nessus, MobileIron, Netscaler
* Good knowledge of SQL and Powershell are nice to haves
* Fluency in French and English is a must. Spanish is a nice to have


If you're interested in this role, Click to apply! We are waiting for your application

I am a consultant for Hays Technology, specialising in all areas of Infrastructure in Luxembourg. I help tech professionals to develop their careers and I ensure that companies are supported by the best talents.

At Hays Technology, we are shaping the future of recruitment. All areas of Infrastructure have never been more needed. Whether you are looking for skilled people for your team or that you looking to move on to the next stage of your career, let's talk in today
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