Compliance Quality Assurance Manager (m/f)

ING
Luxembourg is looking for a full-time Compliance Quality Assurance Manager to
support the current team. 

As Compliance Quality Assurance (CQA) Manager, your
purpose is to run local quality assurance activities that include Second Line
Monitoring (SLM) Independent Testing activities (incl. Key Control Testing), QA
Thematic Reviews, QA Continuous Monitoring and Process Reviews, as well as
contributing to Business Line or Group QA-driven initiatives.

Your team will monitor and
assess the quality of the implementation of policies and processes aimed at
mitigating Compliance risks, perform independent testing on 1^st and
2^nd line monitoring activities, in line with Compliance Monitoring
and QA guidelines established by the Group Compliance QA team.

The outcomes of the QA
activities play a key role in bringing the Compliance function and the 1st line
to the next quality level;

The CQA team will consist of 5 team members as part
of the Compliance Department.

• You perform quality assurance processes on two different fronts: i)
  independent testing of the 1^st and 2^nd line monitoring so
  to assure the quality of the controls in place, and ii) independent review of
  the compliance processes on a risk based approach through thematic, process and
  continuous QA;

• You execute tests/reviews and elaborate results from different Key
  Control Testing (KCT) and QA initiatives and provide consolidated reporting to Business
  Line Compliance and Group Compliance, as required and in line with Compliance Monitoring and QA methodology, processes and formats;

• You are responsible to perform a priority assessment and to provide a local
  Monitoring Plan which includes KCT SLM Testing and QA activities, the execution
  of the plan and the articulation of areas of improvement and best practices (QA
  activities include: Thematic Review, Continuous Monitoring, and Process Reviews);

• You are responsible to plan and conduct the Compliance Charter & E2E
  Framework review at local level (e.g., branch implementation of Compliance
  framework pillars), report observations, 
  best practices to branch management (e.g., CEO, HoC) and local
  Compliance MT;

• You support, manage, strategize and develop the CQA team for your unit
  including all related activities e.g., HR related activities, performance
  management;

• You are a content matter expert and decision maker responsible for
  taking final decisions on quality assurance matters as well proposed solutions
  being implemented;

• You provide QA related input for the NFRC, NFRD and other
  committees and reportings

• You support Business Line and/or Global Compliance Quality Assurance in
  the performance of QA activities where requested and in line with the QA
  planning;

• The QA activities use a variety of methods and techniques in line with the QA
  guidelines established by the Group Compliance QA team, including an
  increasingly use of data analysis.

• You implement and use the QA dedicated ING tool in relation to the QA activities.
  

Your work
environment

• The CQA team is composed of
  staff selected for their knowledge and expertise, as well as the skill set
  needed to perform QA reviews and testing;

• The CQA team has access to
  subject matter experts located in Financial Crime Compliance (FCC) and Organisational
  Conduct Compliance (OCC) teams when required.

• The CQA team interacts with
  key internal stakeholders at various levels (e.g., Business Lines and Group) to
  establish the global overview on how the QA requirements and controls are
  embedded in the business;

• The CQA team could also participate
  in dealing with external stakeholders, regulators and supervisory institutions
  when required.

• You are an
  Orange Code ambassador, with a
  talent for taking it on and making it happen, enthusiasm for helping others to
  be successful and the drive for always being a step ahead;

• You have
  excellent stakeholder management and influencing skills;

• You are a forward
  looking, strategic thinker;

• You are an
  energetic, motivating person who can work as part of a multidisciplinary team;

• You work
  independently, think and act out of the box and take accountability;

• You are a
  team player; you trust others and can be trusted;

• You
  inspire, motivate and help others to succeed;

• You
  stimulate cross-border interaction and alignment;

• You give
  and ask constructive feedback.

   
  How to succeed
   

• You are a
  seasoned experienced manager with 8-10+ years in a risk or control area (e.g., compliance, audit, risk function);

• You have relevant knowledge of the risks and
  processes within Financial Crime Compliance, Organisational and Conduct
  Compliance, and Employees Compliance and Ethics;

• You have an investigative mindset, with an
  understanding of audit methodologies;

• You have
  (data) analytical skills and sound judgement;

• You are a
  natural authority leader and have a strong track record
  of leadership;

• You have a ‘can do’
  mentality and are able to embrace challenges in a fast changing and complex
  environment;

• You have experience in
  leading and managing teams of high value specialists and proven record in
  developing talents;

• You have a university
  degree or equivalent;

• You have
  an excellent level of English (verbal/written);

• You have excellent
  collaboration skills and ability to work across functional and geographic lines;

• You are
  firm when needed, and able to show flexibility when possible.