Organisational and Conduct Compliance Manager (m/f)

Publiée le 16/12/2020

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ING Luxembourg

Temps de travail
Type de contrat
Niveau d'étude
Organisational and Conduct Compliance Manager

Luxembourg is looking for a full-time Organisational and Conduct Compliance
Manager to support the current team. 





The Organizational and
Conduct Compliance (OCC)
team and the Employees Compliance and Ethics team (ECE)
are new departments within Corporate Compliance. On a local level, for
materiality reasons, the OCC and ECE team are combined.  


As Manager of Organizational
and Conduct Compliance team, your purpose is to manage risks arising from Unfair Customer Treatment, Conflicts
of Interest, Financial Market and Investor’s Protection, Market Conduct,
Anti-Competition, Organisational Conduct and Data Protection. On the ethical
side, your purpose is to help ING manage
risks arising from our norms, attitudes and behaviours related to risk
awareness, risk-taking and risk management.


Your team shares a
responsibility for
all the end to end compliance 31 processes in place to identify, manage, report
and escalate  the Compliance risks under
your remit. The team will share responsibility to identify, manage, report and
escalate local risks for your risk areas.


At the same time, your team
will contribute to the shape of global policies and be responsible for drafting
and implementing local guidelines and standards where additional  local requirements do exist.


Your team keeps
track/oversight of the local implementation of all policy-driven requirements
by means of issue tracking, monitoring, Risk Dashboards, and other risk
specific reporting (regulatory and internal reporting) to internal stakeholders
including Corporate Compliance.


The team has ongoing interaction
with its correspondent team located at Business Line Compliance. The team will
participate in the global OCC ECE community.


The OCC team will consist of 5 team members as part
of the Compliance team.


You will
hierarchically report into the local Head of Compliance.



What you'll do


As OCC Manager  


  • You have a clear view on how the compliance function supports ING in
    being an integrity-led bank; being compliant with applicable laws and regulations
    and doing the right things the right way

  • You lead the execution of activities aimed at mitigating the Compliance
    risks under your remit;

  • You execute (global) complex investigations;
  • You are accountable for:
    • advisory activities (both client
      (segment)/deal related and in relation to underlying processes),

    • training, awareness &
      communication, and

    • Compliance oversight including monitoring
      & reporting on OCC and ECE related risks;

  • You support, lead, strategize and develop the team at local level
    including all related activities (e.g. HR related activities, performance

  • You are a content matter expert, and decision maker responsible for
    taking final decisions as well as for proposing solutions to be implemented;

  • You are accountable for
    the roll-out, execution, uniformity and follow-ups of the risk-specific Risk
    Assessments to your country;

  • You support the
    Compliance QA team to execute the KCTs and challenge the 1st line KCTs, acting
    as a Subject Matter Expert where needed;

  • You identify, execute,
    monitor and report on local culture initiatives.


Your work environment


  • The OCC/ECE team works
    together based on knowledge and expertise, as well as the skill set needed to
    best perform its job.

  • The
    team is working with key internal stakeholders and offers an environment which
    provides a global overview on how the relevant OCC&ECE requirements and
    controls are embedded within the business at local level.

  • The
    OCC team provides an opportunity to manage relationships with external
    stakeholders, regulators and supervisory institutions.  

Your profile


  • You are an
    Orange Code ambassador,
    with a talent for taking it on and making
    it happen, enthusiasm for helping others to be successful and the drive for
    always being a step ahead

  • You are
    recognized for your integrity and moral judgment;

  • You set
    the example with regards to the ING values by having a behaviour fully aligned to
    these values;

  • You have
    excellent stakeholder management and influencing skills;

  • You are a forward
    looking, inspiring and strategic thinker;

  • You are an
    energetic, motivating person who can work as part of a multidisciplinary team;

  • You work
    independently, think and act out of the box and take accountability;

  • You are a
    team player; you trust others and can be trusted;

  • You
    maintain contacts with stakeholders and external parties;

  • You
    stimulate cross-border interaction and alignment;

  • You
    believe that our license to operate is built on the trust our stakeholders put
    in us;

  • You
    inspire, motivate and help others to succeed;

  • You give
    and ask for constructive feedback.

How to succeed


  • You have a
    seasoned experienced manager profile with 8-10+ years in risk and or business area;

  • You are a natural
    leader, with a strong track record of leadership with regards to integrity-related

  • You have experience
    in leading and managing teams of high value specialists and proven record in
    developing talents;

  • You have a ‘can do’
    mentality and are able to embrace challenges in a fast changing and complex

  • You have
    an excellent level of English (verbal/written);

  • You have a
    curious and an innovative mindset;

  • You have excellent
    collaboration skills and ability to work across functional and geographic lines;

  • You are
    firm when needed and able to show flexibility when possible;

  • You have analytical
    skills and sound judgement.

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Organisational and Conduct Compliance Manager (m/f)

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