Present for more than 10 years in the Luxembourg sector, we are in perpetual development in all sectors of activity: construction, industry, transport, logistics, tertiary.
Our agency is looking for a Customer Service Officer (M/W).
- Answer’s customer support messages via telephone or Web promptly to enhance the customer service experience;
- Patiently listens attentively to customer and connects them with the appropriate department to address their needs
- Quickly learns the functions of the system to log in and respond to customer complaints
- Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
- Keeps sensitive information and financial records private and confidential
- Works with management to maintain best practices for efficient communication with customers
- Customer oriented
- Strong phone contact handling skills and active listening
- Communication to the sales team for sales report, offers, customers’ requests regarding logistics matters in French, German, Flemish, English
- Demonstrate cooperation and collaboration
- Listens to constructive feedback and incorporates suggestions to achieve collective objectives
- Share ideas, personal expertise to maximize outcomes
Your profile and qualifications:
Languages mandatory (fluent in writing and speaking):
- French - German - English - Flemish
- Microsoft Pack Office / ERP tools
- Bachelor’s degree in Logistics or Business administrations
- Proven customer support experience or experience as a Client Service Representative
- According to the profile.
- Please send your CV by e-mail by following the link, Samir, our recruitment officer will contact you.
ITEM LUX SA