CRM Business Analyst (m/f)

Publiée le 13/01/2021

Luxair Group logo

Luxair Group


Temps de travail
Type de contrat
Expérience professionnelle

For our department Digital Transformation within LuxairGroup, we are looking for a (an):

CRM Business Analyst (m/f)

Main duties:

  • Gain an understanding of business and stakeholders processes by analyzing and mapping them from "As is" to "To be" in order to suggest recommendations and implement the related changes
  • Make recommendations to simplify and improve existing processes and procedures, and oversee the implementation of related changes
  • Manage business process layer, application layer and interface between systems
  • Ensure requirements gathering, collect functional requirements and non-functional requirements in cooperation with IT Department
  • Collect, create and get the validation for use cases based on requirements and business processes
  • Discuss and challenge solution design options with internal and external stakeholders
  • Create specification documents for internal or external developer if required and ensure approval by relevant stakeholders before development /configuration start (Key Users, Solution Architect, Vendors..)
  • Manage the proper execution of functional test once the solution is available and ensure Solution is ready for UAT
  • Provide training support by creating an appropriate training material on new process & applications and coach trainers for final users training sessions
  • Build and maintain a repository of reusable requirements documentation to support future initiatives, following the company standards
  • Support key users during the execution of the UAT and escalate major issues to Project Manager if needed
  • Support deployment activities for final solution to get ready for Go Live and ensure close communication/cooperation with Project Team in the next steps
  • Be actively involved in Change Request Management and act as first contact for change request by key users and provide continuous support in analysis of impact and value


Required profile:

Minimum required criteria:

  • Master degree in Business Administration, IT or similar line of studies
  • Previous experience in functional analysis, business process modelling
  • Be a proactive and reliable team player, able to work independently as well as in collaboration with other colleagues
  • Ability to clearly document business, functional specifications and to explain the added
    value in business terms
  • Excellent organizational skills
  • Strong facilitation & Soft skills
  • Knowledge of business Analysis Methodologies and Techniques (BABOK, Design Thinking…)
  • Ability to draft clear and concise reports in English and to produce accurate and reliable documents
  • Show excellent communication skills in English as well as skills in French and/or German (spoken and written)

Desired or to be acquired criteria:

  • Demonstrate good leadership and relationship management skills
  • Show assertiveness and stress resistancy

The ideal candidate:

  • Knowledge of Luxemburgish or any other language is considered as asset
  • Prior travel industry experience would be beneficial


Luxair Group logo

Luxair Group

Aéroport de Luxembourg
L-2987 Luxembourg
Luxembourg

Découvrir l'entreprise

CRM Business Analyst (m/f)

Postulez en ligne

CRM Business Analyst (m/f)

Postuler sur le site de l'entreprise