Helpdesk / User Experience Officer – FR / EN (m/f) Expirée

Publiée le 27/07/2022

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NSI Luxembourg

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NSI – Helpdesk / User Experience Officer – FR / EN


NSI -CEGEKA Group is based in Luxembourg and Belgium. The company celebrated its 28th anniversary in 2021. NSI is a provider of value-added IT services (Agile application development, ERP, cloud infrastructure, professional services) for the private and public sectors.


To reinforce the team of one of our clients, we are looking for a Helpdesk / User Experience Officer, fluent in French and English.


Your main responsibilities:

  • Creation and management of request / incident tickets (IT Portal, E-mails and phone)
  • Troubleshooting printers and copiers
  • Configuration and installation of workstations
  • Configuration of laptops and mobile phones
  • Participation to the training programme of new joiners (guidance in IT tools)
  • Support for meeting rooms
  • Management of the telephone exchange and video conferencing system
  • Monitoring internal staff movements
  • Regular updating of the lists of equipment and procedures
  • Implementation of "user path" (UX) techniques
  • Security awareness among users


Your profile:

  • You have 3 years of experience in a similar role within a large and fast paced company
  • Bachelor’s Degree in Computer Science (or equivalent)
  • Fluent in English and French
  • Strong knowledge with:

o  Microsoft Office 2010, Windows 7/10

o  Active Directory, Exchange, VMWare, Dameware mini remote control; CiscoCUCM, Airwatch, ...

o  iOS

o  Service management (Incident/problem)

o  Ticketing tools and escalate security issues

  • The knowledge of ITIL is an asset
  • Good team spirit and pedagogy
  • Organized and management of priorities


If at the end of the recruitment process your application is successful, you will be asked for a criminal record.


The offer:

  • An entrepreneurial working environment giving priority to team work
  • A challenging role within a renowned organisation
  • A multicultural environment where we promote diversity, talent & ideas
  • The ability to work and interact with a wide variety of specialists
  • Internal trainings and career development


If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.

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