Support IT – Administrator System – Financial Sector – EN FR

NSI - Support IT – Administrator System – Financial Sector – EN FR (m/f)

NSI -CEGEKA Group is based in Luxembourg and Belgium. The company celebrated its 27th anniversary in 2020. NSI is a provider of value-added IT services (Agile application development, ERP, cloud infrastructure, professional services) for the private and public sectors.

To reinforce our team, we are looking for a Support IT – Administrator System, speaking English and French

Your main responsibilities:

• Diagnose and resolve software and hardware incidents


• Resolve incidents and upgrade different types of software and hardware, including printers, copiers, ...


• Working with the Service Desk Ticketing System


• Assist all users in the event of an IT incident, by phone or on site


• Analyze problems so that temporary or permanent fixes can be put in place


• Participate in the training program for newcomers (orientation in computer tools)


• Install and configure operating systems and applications


• Follow-up and updating of documentation


• Follow standard service center procedures

Your profile:

• At least 3 years of experience in User Support Level 1 and 2 and a first experience in system administration


• You speak French and English fluently.


• Excellent knowledge of all ICT (Office Suite, hardware, software, VoIP, connected devices, ...)


• Very good level on:
  o Active Directory
  o Exchange
  o SCCM


• An ITIL qualification will be considered as an advantage


• Excellent interpersonal and leadership skills


• Able to manage and/or coordinate projects


• Solution and customer service oriented

If at the end of the recruitment process your application is successful, you will be asked for a criminal record

The offer:

• Permanent contract


• Trainings


• Dynamic and innovative environment


• Be in the position to open your career perspectives


• Competitive salary package

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.