Service Delivery Manager ICT
Publiée le 03/04/2021
Post Luxembourg
Temps de travail
Type de contrat
Expérience professionnelle
Niveau d'étude
As the leading national provider of postal and telecommunications services also offering postal financial services, POST Group Luxembourg is a key actor of the Luxembourgish economy.
Within POST Telecom S.A., the Delivery support service provides support for our key corporate customers: project management for the implementation of new tailored-made corporate services, quality management for the implementation of our approach of IT service management through processes, administration delivery & Service Delivery Management.
In order to strengthen our team, we are currently looking for an experienced
Missions
- Act as the delivery service representative for our key corporate customers, ensuring that provided services are leveraged to meet customer business outcomes
- Track and follow-up the performance of the services delivered to the customers, ensuring the quality of the delivered services and the respect of the contractual agreements
- Set-up the required governance follow-up meetings with clients & partners (Service Review Meetings, Steerco Meetings)
- Mitigate risks and if needed, identify and implement improvement plan
- Provide service reporting to the customer and to your management
- Coordinate with the technical teams for the implementations
- Identify and evaluate new business opportunities in coordination with the Account Manager
Profile
- Master’s Degree (Bac + 5) in Computer Science and/or Business Management
- At least 5 years of proven experience in a similar role, ideally within an IT services firm
- Proven knowledge of telecommunication services and/or IT (network, system, applications) dedicated for professional clients
- Ideally a first proven and relevant ITIL experience combined with knowledge of project management methodology such as PRINCE 2
- Client-oriented with outstanding interpersonal skills
- Excellent communication skills in English and French, German and Luxembourgish will be considered as an asset
