Office 365 Engineer, Digital Workplace

Publiée le 22/07/2021

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Temps de travail
Type de contrat
Langues parlées
EN
Niveau d'étude

Office 365 Engineer, Digital Workplace (m/f)


PRIMARY RESPONSIBILITIES / KEY RESULTS AREAS

  • Development of new tools and processes to assist with automation, reporting and management of the services
  • Act as Second and Third level of escalation for Incidents
  • On Call/Primary Contact availability
  • Take ownership of resolving assigned tasks and problems
  • Build internal support documents to capture steps used for issue identification, resolution and support reference
  • Identify incident trends and drive to remediate larger and/or reoccurring issues
  • Perform technical research leading to solutions for system and software limitations
  • Coordinate troubleshooting regarding Microsoft Office 365, Intune, Power Platform and other Digital Workplace applications with other IT departments and/or Software Manufacturers and recommend ap-propriate solution
  • Create accurate, detailed technical procedures and installation instructions.
  • Install, configure, test and support application software, cloud environments and system management tools
  • Define and implement work packages to support and maintain the Business Applications system architecture (hardware installation, networks, software deployment, client rollout, …)
  • Install, maintain, monitor and document operating systems, application software and system management tools
  • Implement continuous improvement and automation enablement of the IT on-premises and off-premises environments
  • Issue prioritization and escalation
  • Multi-level communication skills – ability to speak to and troubleshoot with users of all levels
  • Take on responsibility for timely implementation for assigned projects and activities
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers, network, security and other appropriate stakeholders to implement potential fixes or improve features or performance
  • Interact positively with IT and business stakeholders
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Ensure that all systems selected or developed comply with prevailing IT Architectural Standards including but not limited to security standards and Information Security policies
  • Evaluate application opportunities and threats by new trends and developments in and outside of SES
  • Stay up to date with state-of-the-art concepts and technologies, and use this knowledge to analyse and maintain systems


COMPETENCIES

  • Excellent team player with the ability to effectively interact at all levels of the organisation
  • In-depth knowledge and/or hands-on experience with Microsoft Office 365
  • Good written and verbal communication skills
  • Openness for new technologies and readiness for change
  • Stress resistant and able to manage multiple tasks at the same time
  • Ability to work autonomously and effectively with others towards achieving common goals
  • Detail oriented with a proven ability to self-motivate and follow-through on tasks
  • Results oriented with a pragmatic approach
  • Ability to work in a rapidly changing environment under tight timelines
  • Willingness to integrate international teams and working environment
  • Ability to effectively interact with all organization stakeholders
  • Strong organisational skills and ability to prioritise, meet goals and provide results
  • Proven project management skills to take the lead on smaller change projects
  • High level of integrity and work ethic
  • Ability to work effectively under pressure without compromising professional standards
  • Excellent communication and presentation skills
  • Self-motivated and demonstrate “doer mentality”
  • Ability to clearly explain complex technical issues to non-technical people


QUALIFICATIONS & EXPERIENCE

  • Bachelor's degree in Computer Science, Engineering or Information Technology
  • Minimum three to five years of applicable professional experience
  • Sound technical understanding of the IT landscape and related technical skills as well as its business applications
  • Office 365:

- Azure AD

- AD Connect, ADFS

- Microsoft Teams

- Exchange Online

- MS SharePoint online & OneDrive for Business

- MS Power BI

- MS o365 E5 Compliance and security features (Azure Information Protection, Cloud Security, DLP)

  • Enterprise Mobility Management: MS Intune, MDM/MAM
  • General Windows landscape: MS Windows Servers, MS SQL, MS IIS
  • MS PowerShell & GraphAPI
  • Backup/Restore
  • Fluency in English, any other language is considered as an asset


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SES

Château de Betzdorf
L-6815 Betzdorf
Luxembourg

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Office 365 Engineer, Digital Workplace

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