Program Manager - Tech Development

Publiée le 18/05/2022

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Amazon


Temps de travail
Type de contrat
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EN

Are you passionate about delivering smiles?

Do you want to be part of a team that strives for the best customer experience?

Do you want to create the next-generation tech solutions for Amazon Transportation?


As part of this team you would work on program management for Amazon Transportation tech development, work with business stakeholders to gather requirements, generate ideas, and set up robust partnerships to deliver end-to-end tech solutions in the field of big data, privacy and compliance tech projects. You will be a key contributor to shaping our programs by equipping the business teams with the insights and tools to drive their business and ensure the highest customer satisfaction.


The growth of the business and the increasing complexity of the European transportation network make this role an exciting, interesting, and very challenging proposition. Expect to get involved in supporting new projects and initiatives, driving engagement, and help building plans for the future.


You will have an eye for detail, experience in supporting tech product development and/or integration from requirement gathering, scoping, planning and tracking of project phases. The role requires you to feel comfortable working with and clearly communicating with other functional teams (example: legal and compliance teams), regionally and globally.


The position can be based out of Luxembourg, London or Barcelona. You will be reporting to a Senior Program Manager, as part of their (larger) project team. The ideal candidate will be comfortable in a fast-paced, dynamic environment; will be a creative and an analytical problem solver with the opportunity to fulfil the Amazon motto to “Work Hard. Have Fun. Make History”.


Responsibilities:


  • End-to-end ownership of requirements gathering, documentation, planning, and reporting of technical solutions development the for Amazon transportation network
  • Communicate and collaborate cross-functionally across multiple teams in operations, technology and planning to define strategic roadmaps while keeping the impact of the solution to all stakeholders in mind
  • Creating and implementing data driven improvements to Amazon's transportation network that deliver flexible and efficient products for our customers
  • Ability to deep dive and do root-cause analysis using data, and influence the creation of metrics-driven, actionable, and sustainable solutions for the future
  • Monitor product KPI’s and analyze their drivers to determine the level and type of engagement required based on the risk to customer experience and utilization of technology


Basic Qualifications:


  • Prior experience in program or project management.
  • Experience using data and metrics to drive tech process change.
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership.


Preferred Qualifications:


  • Experience in data privacy or security compliance in a highly technical environment.
  • Have a record of delivery on privacy-related technology projects.
  • Experience evaluating the design and effectiveness of privacy controls.
  • Experience in working directly with auditors for compliance assessments.
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