(Senior) Project & Change Manager – AML KYC/KYT (M/F)

Description

Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is present in the financial hotspots that are Luxembourg, Switzerland, and China.

As a major player in Luxembourg’s finance industry and as a signatory of the UN Principles of Responsible Banking, BIL is committed to handing over a responsible and sustainable bank to future generations.

Responsibilities

YOUR MISSION, ROLE AND ACTIVITIES

You will join the Management Team of the KYC Office (120 FTE) as a (Senior) Project & Change Manager. The KYC Office is a business support department in charge of managing the entire client lifecycle journey, from client onboarding until client offboarding, and to maintain our client’s knowledge and client’s information up-to-date and in line with AML regulatory obligations during the entire client lifecycle towards client’s files remediation and periodic reviews. The KYC Office is servicing all BIL’s business lines including Retail Banking, Institutional Banking, Corporate Banking and Wealth Management.

As (Senior) Project & Change Manager, you will work closely with the Head of KYC Office who directly reports to the Chief of Luxembourg Market & CIB, and with the KYC Management Team and our key stakeholders to transform and optimize the current organization, processes, tools, and to manage change within the department. The KYC Office is starting a major transformation journey to achieve its ambitions by 2025, and so you will work closely with the Head of KYC Office to define the transformation roadmap and will then take its ownership to deliver it. In this role, you will combine the role of business analyst, project manager and change manager, and will have the end-to-end responsibility to drive and deliver the identified projects. You will be responsible to put in place a continuous improvement culture, to identify current pain points, to be able to assess them and to drive the identification and assessment of solutions. You will be responsible to implement target processes, organizational changes, tool improvements and to support the team to adopt those changes by actively managing changes. This includes the management and delivery of trainings, communications, information sessions at all levels of the organization, within the KYC Office but also within the business lines. 

Must-have requirements

YOUR SKILLS PROFILE 

Training:

• Master, training oriented towards Economics, Business Administration & Management, Finance. 

Experience:

• Confirmed experience of 5 to 10 years as a project manager and / or change manager, preferably in the banking / financial services industry

Languages ​​:

• Fluency in French and English.

Specific knowledge :

• Relevant experience in project management from project initiation to project delivery.
• Relevant experience in change management with ability to deliver clear and impactful communications, defining and delivering trainings, and to drive people towards organizational changes at all levels of the organizations. Knowledge and experience with ADKAR methodology is an asset.
• Relevant experience in operational excellence and continuous improvement, from pain points identification towards solution design and implementation.
• Relevant experience with KYC (Know Your Customer), KYT (Know Your Transactions), is an asset, as well as a good knowledge and understanding of the banking regulatory obligations in that scope.

Personal qualities: 

• Team player
• Result and delivery oriented
• Strong analytical skills
• Initiative and decision making
• Autonomy, rigor and sense of organization
• Very good relationship (management of stakeholders) and customer orientation

We offer

BIL offers a broad range of challenging projects and a huge choice of career paths - we will assist you in finding the one that best meets your skills and expectations. Your personal development is our priority and we greatly encourage you to dive into different business areas for the broadest possible experience.

BIL is firmly of the opinion that diversity & inclusion contribute towards increasing the collective performance of the bank. We are committed to creating a culture of inclusion that encourages individual development with equal opportunities for all.