Client Support & Operations Officer – Referential data Business Unit (m/f) Expirée

Publiée le 23/09/2022

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Fundsquare


Temps de travail
Type de contrat
Langues parlées
FR , EN

As an established market infrastructure player, Fundsquare S.A. provides services to support and standardise cross-border distribution of investment funds. Fundsquare’s main objective is to foster relationships between professional investors and funds. In that context, the Referential Data Business Unit is delivering and managing state-of-the-art mutualized solutions.

 

In order to strengthen our team, we are looking to recruit a:

 

Client Support & Operations Officer – Referential data Business Unit (m/f)


Profile:


  • You are interested in client 1st level of support focusing on client onboarding, client issue resolution and coordination with 2nd and 3rd level of support.
  • You look to develop experience in functional and technical support preferably related to all aspects of fund distribution.

 

Key Tasks and Responsibilities:


As member of the Referential data Business Unit, the Client Support & Operations Officer will onboard clients and control Fundsquare's Referential data Business Unit solutions, which includes the following responsibilities:


  • Guide and monitor client across all steps of onboarding activities 
  • Ensure 1st level operational and technical support and coordinate and follow-up requests towards 2nd or 3rd support levels
  • Liaise with diverse teams made up of IT teams, technical experts and CRMs;
  • Support client communication and training when required
  • Contribute to the evolution of the Fundsquare solutions with the definition and validation of new solution features
  • Production of client documentation such as FAQ and Wikis

 

Requested Skills and Competencies:


  • A real desire to help people, excellent verbal and written communication skills are essential;
  • Positive and optimistic approach to problem solving with the ability to translate technical issues into business terms;
  • Experience in crisis management: ability to set priorities, pursue multiple problems at the same time while remaining unconditionally constructive;
  • Detective-like troubleshooting skills with excellent listening, questioning and analytical skills;
  • Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Access);
  • Any other knowledge in computer science is considered as an asset;
  • Experience in testing (Functional Testing, Customer Acceptance testing);
  • Team player, result oriented and operational mindset;
  • Fluent English and French is mandatory, any additional language considered as an asset.
  • Knowledge of SQL considered as an asset;


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Fundsquare

35 Boulevard Joseph II
1840 Luxembourg
Luxembourg

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