Cloud Engineer

Cloud Engineer

About Proximus Luxembourg

Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

Telindus Luxembourg – Share more than technologies!

Telindus is a brand of Proximus Luxembourg.

Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.

Always in search of innovation, Telindus works daily to boost the growth of its customers.– www.telindus.lu

Job Content:

The successful candidate will be a highly skilled specialist with deep product or service knowledge, who can analyze and resolve more complex technical issues and their root causes.

Responsibilities:

• Manage Level 1-2 tickets and troubleshooting
• Assess and resolve more complex issues requiring greater specialization (e.g., on architectural design, scalability, efficiency, reliability) Provide solutions covering the full product portfolio
• Manage escalations to to Level-3 support as necessary, which may be Google’s GDCH support team
• Proactively collect requirements and design team processes and work streams as needed to address specific temporary support program needs
• System design, including integration with multiple other system
•  Identify large technical problems in existing systems and identify multiple possible solutions
• Develop deep understanding of platform offerings and architecture in order to advise customers on best practices and to assist customer with optimization of their cloud architecture
• Act as a point of contact and subject matter expert between Proximus Luxembourg and Google to resolve technical customer obstacles
• This may include a need to sometimes work non-standard work hours or shifts.

Profile:

Minimum qualifications

You must meet these minimum qualifications to apply for this job

• 5 years of experience in working with computer systems and computer networks, specifically with the Linux operating system
• Any security clearances required by the country or countries you are supporting

Preferred qualifications

Having these specific qualifications is a plus, but transferable skills/experiences may be equally valuable

• Experience with support work
• Experience working directly in a customer-facing role
• Experience in troubleshooting OS, network equipment, and software
• Experience troubleshooting hardware or network related issues using Linux-based tools
• Experience in troubleshooting Kubernetes production environments
• Industry accredited Certification on Cloud technologies
• In-depth knowledge of Cloud services like Compute and Storage
• Experience with Storage technologies (Netapp, etc.)

Our Offer:

A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.