Customer Service Officer ENGLISH/FLEMISH Expirée

Publiée le 17/03/2021

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Spring Professional


Temps de travail
Type de contrat
Niveau d'étude

We recruit for one of our clients, a Customer Service Officer

Your responsibilities
  • Answers customer support messages via telephone or Web promptly to enhancethe customer service experience
  • Patiently listens attentively to customer and connects them with the appropriate department to address their needs
  • Quickly learns the functions of the system to log in and respond to customer
    complaints
  • Accurately records and logs interaction with customers and updates account
    information and able to retrieve this information to create reports for management
  • Keeps sensitive information and financial records private and confidential
  • Works with management to maintain best practices for efficient communication with customers
  • Knowledge of updated company rules and policies to address issues such as
    returns, faulty merchandise, wrong delivery and delayed delivery to inform
    customers
  • Address costumer questions about new products, services, promotions on sales
  • Meets regularly with team lead to give feedback to help improve customer
    service culture, response time and tools to improve staff experience
  • Willing to learn from management to properly apply company policy to customer solutions
  • Contributes to bottom lines sales by increasing customer satisfaction
  • Follow up on the dunning process with customers to ensure payments are done in a timely manner
Your profile
  • Fluent in English and Flemish required
  • At least 2 years of work experience in a similar role
  • Strong phone contact handling skills and active listening
  • Communication to the sales team for sales report, offers, customers requests
    regarding logistics matters 
  • Listens to constructive feedback and incorporates suggestions to achieve
    collective objectives.
  • Share ideas, personal expertise to maximize outcomes.
  • Maintain qualitative relationship with direct colleagues and with others
  •  Be solution- oriented by taking advantage of available resources to complete
    work efficiently
  • Identification of problems/risks and find approach to overcome them
  • Work with line manager to achieve solutions to problems
  • Strong sense of responsibility.

This position is a 6-month temporary work assignment

Interested?

If you identify yourself with the requirements of this challenging position, do not hesitate to apply by clicking on the button below.

Applications sent through the dedicated form on MySpringProfessional will be priorily processed.


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