Support Associate

Publiée le 18/04/2024

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Wolt


Temps de travail
Type de contrat
Langues parlées
FR , EN
Niveau d'étude

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩


Role background


Here at Wolt, we’re on a mission to make cities a better place to live with the help of technology. We started in 2014 in Finland, and with a customer-obsessed mindset, we have now reached 25+ countries. We are best known for our food delivery platform, yet we are on a journey to become an ‘’everything’’ app so you can get almost anything in your city delivered to your doorstep in less than an hour. We’ve grown significantly in the last few years, and we’re just getting started. 


Our support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners, retail partners and courier partners all run smoothly. But it is not only about making things run smoothly - support is much bigger than that for us at Wolt. We really love to excite and delight our customers and see support as a key to a stellar customer journey and a way to our customers' hearts in the long run.


We are now looking for both part-time and full-time Support Associates (25-40 hours per week) to join our amazing support team in Luxembourg!


What you'll be doing

  • Supporting our customers, courier partners and venues via live chat and phone 
  • Ensuring that the delivery operations run smoothly
  • Developing our support function together with the support team as well as other teams within Wolt


Our humble expectations

  • You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
  • You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
  • You can work in shifts in mornings, evenings and weekends between 9:00-22:15 - our support is open seven days a week
  • You are able to work fully from our office which is located in the heart of Luxembourg
  • Excellent verbal and written communication skills in both French and English are required. Knowledge of Luxembourgish is a plus!
  • You have the right to work in Luxembourg


What you’ll get by joining us

  • Wolt credits cashback benefit
  • Employee assistance program
  • Wolt-wide training programs


If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!


We will be reviewing applications on an on-going basis, so send through your application along with your CV (please remember to include your language skills) as soon as possible! 💙

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Wolt

33 Boulevard Prince Henri
1724 Luxembourg
Luxembourg

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