Customer Service & Complaints Trainee – German Speaker

Customer Service & Complaints Trainee – German Speaker

Ready to kickstart your career in digital banking?

As a Customer Service trainee, you’ll work on real customer cases from day one. You'll learn how a modern European bank operates behind the scenes, gain hands-on experience across different areas of customer service and develop practical skills that will support your future career.

This is a full-time internship for up to 6 months. To apply, you need a valid student visa (EU/EEA) or authorisation to work in Luxembourg. We welcome students who are currently enrolled at a university or who have completed their school or Bachelor’s degree within the past 12 months.

ABOUT THE JOB | Your responsibilities

• Process customer requests – Support the timely and accurate handling of customer requests and complaint cases.
• Support daily operations – Assist with credit card back-office tasks and help managing routine administrative workflows.
• Engage with customers – Support customers across different channels with a service-oriented and professional approach.
• Contribute to daily activities – Work closely with colleagues to ensure smooth daily operations.
• Assist on internal projects – Take part in team initiatives such as process improvements and service quality enhancements.

ABOUT YOU | Your background, skills and personality

• Fresh grad, student or degree in hand? You either are enrolled or recently graduated with a bachelor’s or master’s degree in business management, economics or in a similar field.
• Tech-savvy & adaptable – You have a good command of Word, Excel and PowerPoint and enjoy learning new systems.
• Customer-focused mindset – You enjoy helping customers and finding practical solutions.
• Strong communicator – You have solid written and verbal communication skills in German and can express yourself clearly and professionally.
• Team spirit – You’re a proactive and reliable team player who enjoys working with others.
• Open-minded – You’re curious, adaptable and open to learning new things in an international environment.
• Language lover – Fluent in German and English. Any additional languages are a plus.

ABOUT ADVANZIA | The European digital bank

Advanzia Bank’s mission is to make finance easier and more inclusive by offering simple, smart and user-friendly payment and credit solutions that provide financial flexibility and deliver added value for our customers. Our way of working is guided by responsible lending, open communication and teamwork in cooperation with employees, business partners and customers.

At Advanzia, we are committed to equal opportunities and embrace diversity as a driving force behind our success. We offer challenging projects in a dynamic, fast-paced environment, along with numerous opportunities for training and development. Our zero-carbon Emerald building is designed to support employee health and wellbeing with various health programmes and after-work sports & social events available to all members of #TeamAdvanzia.