Support Engineer (m/f/x)

Publiée le 13/07/2024

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Experis


Temps de travail
Type de contrat
Langues parlées
EN , DE
Expérience professionnelle

SUPPORT ENGINEER (m/f/x)



Country:                                 Luxembourg

Contract:                                Permanent

Time:                                      Full time


Experis is currently looking for one of its clients based in Luxembourg:

Support Engineer (m/f/x)



Your responsibilities:


  • Handling incidents and requests (level 1 and 2) by using properly the client’s ticketing system and in accordance with SLA’s and regarding priorities (VIPs’ and Sales’ cases, other high priority cases).
  • IMAC activities (Installation, Move, Add, Change) for printers and PCs.
  • Assists users and new joiners with the installation, configuration, and usability of computers, peripheral equipment, software, tablets, smartphones, other electronic devices within standards and guidelines.
  • Supports remotely users, if needed.
  • Provide assistance and troubleshooting for printers, including paper jam resolution and toner replacement.
  • Look after devices (test / troubleshoot laptop, VM’s, Printer, meeting rooms, etc.) to be refreshed as well as new installations in accordance with approved standard and keep updated the database.
  • Break/Fix interventions, including the swap of pre-configured machines.
  • Prevent from reoccurrence of very dissatisfied responses.


Your profile:


  • You have adegree in Information Technology, Computer Science, or equivalent
  • You have at least 1 year of experience on a similar position
  • You have a good experience in End User device hardware and software troubleshooting
  • You have knowledge of the different Operating systems
  • You are Customer oriented, able to work in a team and to work by own initiative
  • You are organized and have a very good communication, ability to assess in brief time and deliver structured troubleshooting solutions
  • You are fluent in English and in German (mandatory)


Experis logo

Experis

33 Rue de Gasperich
5853 Hesperange
Luxembourg

Recrutement Experis

Support Engineer (m/f/x)

Postulez en ligne

Support Engineer (m/f/x)

 
 
 
 

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