Internship - Technical Training

Publiée le 07/01/2021

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Temps de travail
Type de contrat
Langues parlées
EN
Expérience professionnelle
Niveau d'étude

Internship - Technical Training

Requisition Number:  11640

Contract Type:  Internship/trainee

Location(s):  Betzdorf, LU


ROLE DESCRIPTION SUMMARY

6-months internship, starting in January 2021.

This is an exciting opportunity to become part of the Commercial Services team in a fast-paced, global organization within an innovative and unique industry. You will work directly with the Change Management and Technical\IT teams to help facilitate training activities for our colleagues as they embrace a new CRM application, and a new set of business processes concurrently. 


YOUR RESPONSIBILITIES

Responsibilities include but are not limited to:

With the collaboration of various departments, you will assist the team in:

  • Documenting business processes and how to use Dynamics 365 to carry them out
  • “Develop” in context training in WalkMe to ensure training material is accessible at the time of need
  • Produce traditional technical training materials using test cases as the basis, and interviews across the business to include business context into the guides
  • Rapidly evolve the documentation as the applications and process undergo continuous improvements 
  • Work and collaborate with various departments to understand and gather the required data
  • Collaborate on a delivery plan and take responsibility to execute accordingly


YOUR PROFILE

  • Being an advanced and current Bachelor/Master’s student in IT/ Business Administration or in a relevant technical area;
  • Excellent analytical skills, experience with basic software configuration
  • Coding with jQuery a PLUS as we embrace next generation training technology powered by WalkMe
  • Strong interest in the media/telecommunication business;
  • Computer literate in MS PowerPoint, Word with good skills in Excel;
  • Acumen for details with sharp analytical skills, and self-motivated in taking initiatives and learning;
  • Ability to set priorities and to work under tight deadlines;
  • Excellent written and verbal communication skills; 
  • Fluency in spoken and written English;
  • EU-citizen or work permit for Luxembourg
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SES

Château de Betzdorf
L-6815 Betzdorf
Luxembourg

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