Senior Customer Support Agent ENG & FR (M/F)
Publiée le 10/01/2026
Manpower Luxembourg S.A.
We are recruiting, on behalf of an international digital services company based in Leudelange, a Customer Support Agent to reinforce a customer support team for a 6-month assignment.
Your missions:
Manage customer requests via email, phone and live chat, ensuring a high level of service quality
Handle complex and escalated cases, acting as a support point for less experienced team members
Provide clear explanations of technical topics (domains, DNS, hosting, email services) to non-technical users
Collaborate closely with internal teams (technical, product, sales) to resolve cross-functional issues
Contribute to the improvement of support processes and service standards
Create and maintain knowledge base articles and FAQs
Collect customer feedback and contribute to service optimisation
Support the onboarding and training of new team members
Your profile:
Minimum 3 years of experience in customer support or technical support, ideally in IT, hosting, domains or digital services
- Fluent French and English (written and spoken) – both are mandatory
- German, Luxembourgish and/or Spanish are a real plus
Strong ability to manage complex customer situations independently
Experience with CRM tools, ticketing systems and live chat platforms
Strong problem-solving skills and attention to detail
Customer-oriented, proactive and well organised
Interested in this opportunity? Apply now!
