Museum Host/Hostess

Host/Hostess - Bilingual (FR/ENG)

Step into the world of GRIDX, Europe's premier multi-experience destination, located in Luxembourg.

At GRIDX, we bring communities together to cultivate their passions: imagine technology, bespoke experiences, artisanal craftsmanship, all harmoniously integrated. GRIDX fosters unique encounters through art, commerce, gastronomy, and much more. It's where partners and the public share their expertise in a dynamic and innovative environment.

Key Responsibilities

As a Host/Hostess, you are the first point of contact between the GIOLABS Museum and its visitors. A true ambassador for the Museum, you ensure a warm, professional, and efficient welcome, while guaranteeing a high-quality customer experience.

Your main duties and activities include:

• Welcoming, guiding, and informing visitors with courtesy, professionalism, and availability.
• Providing information to the public about brands, opening hours, current events, and the various services of the center.
• Managing ticket sales for activities offered on-site (museums, public events, etc.).
• Managing access to Business Center rooms via SALTO electronic keys, and assisting clients if necessary.
• Overseeing the reception desk: answering phone calls, processing emails, and relaying messages.
• Handling lost and found items and liaising with the security department if needed.
• Participating in the organization and setup of commercial and event animations.
• Distributing communication materials (maps, brochures, programs, etc.) to visitors.
• Ensuring the preservation and promotion of a positive and welcoming image of GRIDX at all times.
• Occasionally, managing the welcome, sales, and daily operations of on-site merchandising product sales points.

Required Skills and Qualifications

• Technical and/or professional training in reception, assistance, secretarial work, or services.
• At least 3 years of experience in a similar role or in hospitality, events, retail, or customer relations.
• Mandatory proficiency in French and English.
• Proficiency in basic office tools (email, Excel, Word).
• Excellent presentation, sense of service, and hospitality.
• Good elocution and interpersonal skills.
• Ability to manage multiple requests simultaneously with calm and efficiency.
• Knowledge of other languages (German, Portuguese, etc.) is a plus.
• Proficiency in ticketing tools (electronic ticketing, event reservation management, etc.) is a plus.
• Experience with room booking software is a plus.
• Excellent interpersonal skills.
• Strong sense of service and hospitality.

We Offer

• A varied position in an environment where the exceptional is daily.
• Variable working hours, based on a schedule, including services on weekends and public holidays.
• Attractive remuneration.

Ready to create memorable experiences for our visitors?

• Apply now and join a dynamic, innovative, and multicultural environment where every day is different.
• Let's build something extraordinary together !