Customer Services Trainee
The mission
The Customer Services includes client servicing and policy servicing activities. The Customer Services manage clients and partners requests, in particular by answering to their calls, e-mails, letters, etc. as well as checking, encoding, executing their transactions in the policy administration system. The role of the Customer Services Trainee is to support the team in those daily activities.
Main tasks
Operational support :Provide support in cases checks and follow-up.
Client Services (Client / Partner Management): Have direct contact with partners at all stages of all operations and ensure follow-up of all client requests; Develop and maintain excellent relationships with key business partners in all markets through proactive and reactive contacts.
Policy Management (Operations):Handle transactions documents (sort, identify, split, index (create/link case) and archive documents); Handle transactions (check, key, match and execute).
Business Processing:Execute/Perform services for our external clients/partners in respect of the Service Level Agreement (SLA).
Others: Any other duties that would be given by the manager or due to a circumstance in the interest of the business.
Profile
- Bachelor Degree in Business Administration, Finance or Economics
- Experience as student/trainee in the banking/insurance industry
- Analytical skills
- Eager to learn
- Capable of working independently as well as within a team
- Knowledge of Microsoft Office Tools
- Fluent French and English (written and spoken)
Recruitment Process
Interested candidates should submit their application, only your CV, to