AI4DEV Service Owner - C

About Proximus NXT

Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services. With our partners and customers, we co-create opportunities and enable growth in a secure and sustainable manner. As a result of our unique expertise in next-gen IT services, mobile and advanced connectivity, we help our customers achieve their ambitions and realize their vision.

Together with them and our partners we implement sovereign and trusted solutions that make people work smarter.– www.proximusnxt.lu

Your mission :

Overview: The European Commission is looking for an AI4Dev Service Owner to lead and evolve its AI as a Service offering for software development teams.
AI4Dev is a centrally managed service designed to support developers in using AI agents and tools across the software development lifecycle, transforming isolated experimentation into a governed, scalable capability. The role is primarily focused on service ownership: roadmap definition, stakeholder engagement, service evolution and user adoption. The remaining part requires sufficient technical understanding of AI technologies to collaborate effectively with engineering teams and support strategic decisions.

Key Responsibilities:
• Own the AI4Dev service: vision delivery, roadmap, priorities and service lifecycle
• Define and track service KPIs (adoption, usage, user satisfaction, cost) and report on them to stakeholders
• Identify improvement opportunities based on performance data, user feedback and market developments
• Coordinate technical team to deliver the service
• Gather, analyze and prioritize user feedback, with a visible feedback loop back to users
• Drive adoption across development teams through onboarding, documentation, training, demos and success stories
• Build and support the AI developer community
• Act as the main interface between business stakeholders, users and technical teams
• Drive the continuous evolution and adoption of the service.

Your profile :

Required Experience:
• 5+ years as Service Owner, Product Owner or Product Manager of digital services or platforms (AI domain is preferred)
• Experience managing digital services or platforms across their lifecycle (launch, evolution, adoption)
• Strong stakeholder and community management experience
• Experience working with software engineering or DevOps teams
• Experience defining and managing product or service roadmaps, ideally with measurable KPIs

Required Skills:
• Strong service ownership and organisational skills
• Excellent communication and stakeholder management abilities
• Strong understanding of AI and Generative AI concepts, and of their use cases across the software development lifecycle (code generation, review, testing, documentation)
• Knowledge of the current AI developer tooling landscape - AI coding assistants and agentic IDEs (e.g. Kiro, GitHub Copilot, Cursor) and their open source equivalents
• Familiarity with open source AI technologies
• Ability to understand technical concepts and trade-offs without being a hands-on AI engineer
• Comfortable defining and using service metrics to drive decisions
• Excellent English communication skills (written and spoken)

Mandatory Requirements
• Fluent English (C1 or higher)
• Experience with AI platforms, AI-enabled services or developer experience (DevEx) products
• Hands-on experience using AI coding assistants or agentic IDEs in a development workflow

Nice to Have
• Agile certification (Scrum, AgilePM or equivalent)
• SAFe certification or experience working in a SAFe environment
• ITIL Foundation or practical experience with IT service management
• Working knowledge of French

Our offer:

• A professional, stimulating and innovative working environment:

Joining Proximus Luxembourg means becoming part of a human-sized company while benefiting from the strength, expertise and opportunities offered by the Proximus Group. You will work within dynamic, supportive and collaborative teams, where team spirit, knowledge sharing and innovation play a central role.

• Genuine career opportunities within the Proximus Group:

You will have the opportunity to develop your career within Proximus Luxembourg and the Proximus Group, both nationally and internationally. Thanks to the diversity of our activities, internal mobility opportunities and an environment that encourages continuous learning, you will be able to strengthen your skills and grow your expertise in innovative fields such as cloud, data, artificial intelligence, telecommunications and emerging technologies. You will benefit from personalized support and tailored training programs to support your professional development.

• An attractive remuneration package and benefits that support your work-life balance:

Your salary is defined according to a clear salary framework, taking into account your professional experience, skills and seniority. The recruiter will share the applicable salary range with you before the first interview. You will also benefit from flexible working hours with the possibility of teleworking, as well as numerous benefits: meal vouchers, the possibility of a company car, “quality time” dedicated to supporting your work-life balance (4 hours per month), additional days of leave linked to our collective agreement, sports and well-being activities, and much more.

• A company committed to diversity and inclusion:

Proximus Luxembourg promotes equal opportunities and provides an inclusive environment where everyone can thrive and develop their full potential. Our multicultural teams, representing 34 nationalities, reflect the richness of our company culture.

As part of the recruitment process, a criminal record extract may be requested. Your personal data is processed in accordance with applicable data protection regulations.