Telco Operations Engineer

Publiée le 07/04/2024

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Proximus Luxembourg


Temps de travail
Type de contrat
Langues parlées
FR , EN
Niveau d'étude

Job Content :


  • Maintain and support our Internet / TV / Fixed voice services : act on alerts, incident and customer issues 


  • Troubleshoot and lead technical customer complaints investigations in order to restore service and guarantee Quality and Customer Experience targets


  • Manage incident communication and proceed with needed troubleshooting actions


  • Assist external teams in provisioning telecom services as needed


  • Act on reported alarm in our environment (Fixed & Mobile network, Broadband and TV) 


  • Report incident / problems / statistics deviation 


  • Perform basic device tests before commercial launch 


  • Document processes and troubleshooting actions for the rest of the team


Profile :


  • Hold a degree in telecommunication - Bachelor certificate required or similar professional experience


  • Previous telecommunications experience on TV, VoIP, Broadband, FTTH, Cloud-PBX, or mobile networks 


  • Follow-up skills – must be diligent to track open items and chase down responses on open issues.


  • Good communication skills, French and English is mandatory


  • Knowledge in OSIX / KALIX tools will be appreciated


If at the end of the process your application is successful, you will be asked for a criminal record.


Proximus Luxembourg logo

Proximus Luxembourg

18, rue du Puits Romain
L-8070 Bertrange
Luxembourg

Recrutement Proximus Luxembourg

Telco Operations Engineer

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Telco Operations Engineer

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