Customer Service Officer (m/f/d)
Publiée le 15/05/2025
RAK Porcelain Europe
Customer Service Officer (m/f/d)
Luxembourg, Home of RAK Porcelain Europe
RAK Porcelain stands for excellence and innovation in the world of high-quality porcelain, which is appreciated in the upscale catering and hotel industry worldwide. Our products combine traditional craftsmanship with state of-the-art technology to ensure durability, functionality, and aesthetics. As a pioneer in the porcelain industry, we are constantly setting new standards and are committed to sustainability and innovation. At RAK Porcelain, we are proud of our team of dedicated professionals who share our vision and help us create exceptional experiences for restaurateurs and hoteliers around the globe.
As Customer Service Officer, you will be part of multicultural Customer Service team. In this role, you will collaborate with our European clients & European sales ‘teams.
Key Responsibilities
- Handle all requests of the clients: Orders, delivery slips, shipments, invoices & complaints.
- Support the European Sales Managers with their requests in addition to CRM input and follow-up on project.
- Provide information on the company's products, selling prices and lead times, if necessary.
- Follow customer service procedures.
- Work with other departments to resolve customer issues.
Skills / Experience
- Excellent presence and work attitude, quick and willing learner;
- Proficient team player;
- Able to set priorities, be flexible and highly accurate;
- Strong work ethic, a proactive approach and can-do mindset;
- Experience in commercial & administrative environment;
- Experience in freight & transportation would be an asset;
- You are familiar with Microsoft Office Pack, especially Excel;
- An excellent command of German and English, or of English and French, is mandatory; proficiency in other European languages (Italian, Spanish, Luxembourgish) is an asset.
Please send your applications via Moovijob.com.
In case of positive selection, a certificate of good standing or an extract of the criminal record can be required.
