IT Services Administrator (m/f/d)

IT Services Administrator (m/f/d)

As an IT Services Administrator in the Service Delivery team, you intervene in the maintenance of our IT landscape and you provide technical assistance to IT Teams. You perform configurations and monitor the performance in accordance with OLAs.

In order to succeed in this role, you should be able to understand interactions and technical aspects around some components such as : Application Servers, Databases, ETL tools and orchestrators. You should also understand and be familiar with basic Cloud concepts in order to manage those kinds of services as well.

Your duties:

• Analyze information, diagnose symptoms, and resolve incidents through events generated by our monitoring tools;
• Proactive management of all our IT services;
• Comply with OLAs defined by the Service Delivery Manager and contribute to elevate customer satisfaction;
• Be part of on-call duty planning.

Your profile: 

• You hold a Bachelor degree (DUT or Graduate );
• You have basic knowledge of Network concepts;
• You are a team player with a strong problem solving attitude;
• You are proficient in french and English, which are widely used within the firm;
• You have ITIL basic knowledge;
• Cloud technology knowledge is considered as a advantage;
• You have a good knowledge of Microsoft reporting tools such as BI Suite and Power BI;
• You have basic knowledge in Databases administration and application servers management;
• You have the ability to develop and analyze SQL (T-SQL,...);
• You have good knowledge of Windows server;
• Linux basic administration and Cloud knowledge is considered as a differentiator.