ITSM Practice Analyst

Pwc Luxembourg is hiring an ITSM Practice Analyst M/F/D. What if it was you? 

Who we are: We are the largest professional services firm in Luxembourg, providing audit, tax and advisory services to a wide variety of clients. To make it happen, we count on the expertise of over 3,100 people from 85 different countries, who strive every day to reach excellence and team up to solve important problems through innovative solutions. We value diverse and singular career paths, embrace everyone's unique self and encourage our People to fuel their potential in a work environment that is inclusive, stimulating, and ; 

Your mission, if you accept it: The role of an ITSM Process Analyst is crucial for maintaining effective IT service delivery, enhancing processes, and contributing to overall organizational efficiency. This job requires a combination of technical knowledge, analytical skills, communication abilities, and a dedication to continuous ; 

Be a part of our team where you will: 

• Assist process owners in their daily tasks 
• Collect and analyze data to identify trends and suggest improvements for optimizing service delivery and customer ;
• Collaborate with the Incident and Problem Management teams to ensure timely resolution of IT incidents and ;
• Create educational materials and resources to support process understanding and ;
• Analyze current ITSM processes, identify inefficiencies, and recommend ;
• Create process documentation, including process maps, workflows, and standard operating ;
• Monitor and measure the performance of ITSM processes, identifying areas for enhancement 

Let’s talk about you. If you are/have 

• Analytical Thinking: Identify patterns, and analyzing data to uncover inefficiencies and opportunities for improvement 
• Problem-Solving: Identify problems within existing processes and propose creative solutions to address ;
• Attention to Detail: Small details can often have a significant impact on process efficiency. Being able to notice these details and understand their implications is crucial for process ;
• Respect for procedure: Valuing and following the established guidelines and steps that have been put in place to ensure consistency, efficiency, and compliance with defined ;

Moreover, our recruitment process is short and simple:  

• A technical interview with a business recruiter  
• An interview with a Talent Acquisition Specialist to assess your motivation  
• An interview with a Partner of the team, if ;

A final word about us:We are committed to Diversity, Equity, and Inclusion and we are proud to be an Equal Opportunity/Affirmative ;Whoever you are, we will consider your application without bias. Our experience has shown us that people who have suffered bias are less likely to apply if they think they don’t meet every single requirement. We encourage you to apply anyway, because we’ve learned that a caring and inclusive workplace creates a better future for all of us and for ;