Partner & Client Services Officer

Join our team. Your future starts here.

Swiss Life Group is one of Europe’s leading comprehensive life, pensions and financial solutions providers.

Within the Group’s International Division and with its two business lines, Swiss Life Global Solutions offers a broad range of tailored cross-border life insurance solutions to wealthy individuals for a suitable integrated wealth planning (Global Private Wealth Solutions) and to international companies to address the benefits needs of their local and mobile employees (Global Employee Benefits Solutions).

Swiss Life Global Solutions is located in Luxembourg, Liechtenstein, Zurich and Singapore.

At Swiss Life, our purpose is to enable people to lead a financially self-determined life. Join us if:

• you enjoy working in a truly international and entrepreneurial environment
• you have strong business acumen and are able to think consistently from the customer’s point of view
• you are willing to work in an efficient, committed and agile manner, in the best interests of our company
• collaboration, trust and self-development are key elements for you in your future position.

Your Role

Within the Partner & Client Services department (Global Private Wealth), you proactively assist the team in the daily processing of client requests relating to the administration of life insurance contracts with a focus on the International Markets. You are to provide full support in the daily contract administration, while meeting high compliance standards and following strict processes and deadlines.

Your main tasks will include:

• Accurate and timely processing of policy transactions, servicing and query resolution during the life cycle of a policy, including document management
• Being the point of contact for partner and client queries
• Follow up and response in a professional and timely manner
• Proactively support our clients, our partners and our sales team
• Analysing partners and client’s requests by applying AML and KYC procedures
• Follow up on the onboarding of new business together with our partners and sales
• Take ownership on special projects, tasks, etc. assigned to you

Your Profile

• At least 2 years’ experience in the Financial or Insurance sector, more senior profiles are welcome
• At least Bachelor’s degree in administration, accounting or finance or equivalent experience
• Excellent communication skills (written and verbal) Business Fluent English. Any other European language is an asset
• Client service focus and solution oriented
• Strong prioritisation skills and flexibility in a fast paced environment
• Highly accurate, decisive, and capable of working independently
• Team player with excellent organisational skills
• Able to maintain positive relationships in chal

Our Offer

• A varied work within a multicultural team where you can shape your career
• A company culture characterized by its agility, expert know-how, customer-centricity and collaborative mindset
• After trial period, home working is possible according to our internal rules
• An attractive remuneration package in line with your position and responsibilities, including fringe benefits such as lunch vouchers, pension scheme and additional health insurance

Please note that a criminal record extract and a copy of your diplomas will be required in case of hiring.