Engineer IT Operations

TASK RESPONSIBILITIES:

• Maintaining and monitoring application servers in the cloud.
• Responsible of 2nd and 3rd level support for various IT services and follow the guidelines defined by the technology and Cybersecurity department.
• This will include the day to day operations but also the patching and the vulnerability management.
• Deploy and configure LCH applications and systems. Including but not limited to:
• Test, support and release documentation
• Application updates and suppervision
• Deployment of the applications
• Proper communication
• Involved into LCH projects for the preparation of environments from project phase to go live / post go live support.
• Investigation in LCH service requests needing more expertise.
• Monitor and maintain environment (centralized management between LCH and CV).
• Day to day operations in Microsoft365 admin environment (centralized management between LCH and CV)
• Ensure 24/7 support of business-critical system by integrating the on call escalation team (on a rotation scheme). This will include not only the LCH operations oncall but also CV oncall.
• Maintaining and monitoring application servers in the cloud.

ESSENTIAL REQUIREMENTS FOR THE POSITION:

• Bachelor's degree or equivalent experience
• Deep knowledge of Windows 10 and 11 operating system and Microsoft 365 products (in the process of application support / technical escalation expert for the service desk)
• Good knowledge of Windows Server and scripting is required
• Knowledge of Linux OS and Citrix is a nice to have
• Knowledge of Azure with Microsoft Azure Fundamentals Certification (AZ 900) is considered as an asset
• Deployment of applications is an asset
• Ability to work collaboratively with the engineering teams to drive architectural changes to improve stability of environments
• Motivated, agile, good team spirit, strong communications skills and good contact with people
• Familiar with ITIL processes
• Fluency in English is mandatory (spoken & written); additional languages are an added value

WORKING CONDITIONS:

• Permanent full-time position based in Luxembourg.
• The candidate will work in a Agile, friendly innovative but operational Azure only environment in a young and dynamic team.
• Normal office hours are to be expected, with occasional work outside these hours to perform tasks (planned or unplanned) on the environment.
• The position holder might have to be on stand-by outside the normal office hours and weekends in case of incidents.
• It is expected that during critical incidents the candidate can commit to resolve the incident to the end if required.
• Valid car drivers license required.
• A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection.