IT Support Specialist
Publiée le 16/04/2024
CTG Luxembourg
CTG IT Solutions is currently hiring a IT Support Specialist to strengthen our team within a prestigious European Institution in Luxembourg.
Your missions
- You act as a service desk agent, incident agent and analyst, problem agent and analyst
- You are in charge of incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
- You are offering first and second-line support: remote and on-site support for VIP
- You participate in reconfiguration/installation of PC environment
- You document operational support procedures
- You draft technical content for knowledge database
- You do the testing and administration of applications
- You are in direct liaising with system administration and database administration for execution of administration tasks
Your profile
- You have minimum 3 years of IT experience
- You speak and write fluently English and French (German is a plus)
- You have a previous experience in a similar position and are familiar Windows 7/10 and MS Office, Active Directory
- You are ITIL certified (certification could be obtained within 3 months after the start date)
- You are recognized for your excellent communication skills, your customer orientation and your diplomacy
Our offer:
- An attractive salary package with or without a company car
- 5 additional vacation days each year
- A dedicated training program with personal development plans
- Extra-legal advantages (IT material, banks, ...)
- Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...
If you like multicultural teams and want to join a company with open communication, then apply right now !
Please note that a criminal record will be asked for this position.