IT Support & System Administrator (f/m)

Laboratoires Réunis can look back on many years of experience in laboratory medicine, dating back to 1959. As an accredited Luxembourg company, we cover almost the entire laboratory diagnostic field of clinical analytics. We are a preferred international partner for specialized testing in genomics and molecular diagnostics of infectious diseases. We currently employ 270 people at our site in Luxembourg, and continue to expand in an international and dynamic environment. Our culture is characterized by our high standards of quality, speed, flexibility and innovation, as well as by sincere and respectful cooperation. Our international and dynamic environment constantly offers new and responsible challenges for our team- and patient-oriented employees.

We are looking for an experienced IT support person to join the team.

IT Support & System Administrator (f/m)

Permanent contract, 40hrs/week

Job Profile:

• You will be expected to provide first line help-desk support to our internal customers, assisting them with hardware and software problems (Windows, Microsoft Office 365, Azure, Linux, Active Directory) via phone, email and a ticketing system.
• Installation, configuration, and repair of hardware including installation of operating systems and applications.
• First level support for our internal applications and services including remote troubleshooting.
• Monitoring of system and service health
• Supporting system administration tasks as i.e. Active Directory and EntraID, Microsoft Office 365 and Exchange Online, Intune, etc.
• Administer user accounts and permissions across Active Directory
• Deliver a high level of professional customer service by ticketing system, on the phone and face-to-face.
• Where relevant, arrange for external support when incidents cannot be resolved in-house.
• Escalate more complex calls to specialist IT support staff if necessary.
• Knowledge in the following systems are considered as an asset: JIRA/Confluence, Microsoft Dynamics 365 BC, Azure, Intune, Cisco Meraki, Nutanix, Fortigate

Requirements:

• Communication skills and open-minded
• Willingness to contribute to company success in a challenging environment
• Team player mentality to ensure satisfaction of internal customers
• Good time management and priority determination skills
• Being self-organised and professional, preferably based on ITIL certification
• Certifications in one or more systems as mentioned above are considered as a big asset
• English: business fluent; language skills in German and/or French are considered as an asset
• work on one Saturday per month is required
• driving license B is required