Service Delivery Manager (M/F)

Job Summary:
As a Service Delivery Manager, you will oversee the seamless delivery of services to clients. Your responsibilities will include leading the service delivery team, addressing reliability issues, monitoring progress, tracking KPIs, and managing the budget. You will collaborate closely with client teams to ensure that service delivery meets their expectations, maintains quality standards, and aligns with organizational goals. Acting as the Single Point of Contact (SPOC) for clients and the team, you will handle delivery-related issues.

Key Responsibilities:
Client Delivery:
Coordinate service delivery to clients, ensuring alignment with client requirements and expectations.
Act as the primary contact for client teams to resolve delivery-related matters.
Collaborate with clients to understand their needs and provide tailored solutions.
Team Coordination:
Monitor team performance to ensure efficiency and quality in service delivery.
Address and resolve operational and tactical delivery issues.
Collaborate with internal teams to fulfill client requirements.
Client Relationship Management:
Cultivate positive client relationships and address client feedback and concerns.
Support the implementation of client strategies and objectives within talent solutions.
Contribute to enhancing the overall client experience.
Operational Efficiency:
Implement and maintain delivery processes and best practices to optimize service quality.
Ensure compliance with delivery standards and procedures.
Monitor key performance metrics to drive operational efficiency improvements.
Quality Assurance:
Ensure delivery operations adhere to relevant laws, regulations, and industry standards.
Implement quality assurance measures to deliver high-quality talent solutions.
Identify and mitigate risks associated with client delivery.

Qualifications:
Bachelor's or Master's degree
Strong organizational and project management skills.
Excellent communication, teamwork, and client management abilities.
Experience in client relationship management.
Experience in problem-solving.
Experience in service management (ITIL, SLAs, KPIs, etc.) and continuous improvement.
Experience in financial management.
Good understanding of IT systems, infrastructure, and IT support.
Languages: English, French.