Desktop Support Analyst (CDD - 6 months) Expirée

Join our dynamic team as a Desktop Support Analyst for an exciting 6-month CDD opportunity within the banking sector.

As part of our international team, you'll be based in Luxembourg but actively engaged in a global environment, collaborating with offices worldwide.

Effective teamwork and communication skills are essential for success in this role.

Responsibilities:

• Provide comprehensive desktop support in a Microsoft desktop/server environment.
• Manage and troubleshoot desktop and server hardware, laptops, iOS phones, iPads, and printers.
• Administer and connect Video Conferencing systems, including Cisco, Teams, Webex, etc.
• Troubleshoot and maintain PC hardware, desktop applications, and Office 365.
• Offer excellent client-facing support with a strong client and service orientation.
• Provide printer support for both hardware and server-related issues.
• Utilize expertise in Windows Server 2019 and 2022, Exchange, Office 365, Windows 10, MS Teams, Azure, and OneDrive.
• Build and deploy desktops and laptops using WDS, MDT SCCM, or similar deployment tools.
• Move computer equipment within the office and manage NTFS & Share permissions.
• Address user needs for desktops, laptops, mobile devices, printers, both in the office and for home/remote office setups.
• Create users and device profiles on Cisco CUCM for desktop phones.
• Troubleshoot networking and connection issues.
• Be available for weekend/out-of-hours working when necessary.
• Install and support end-user devices through phone, remote, and in-person assistance.
• Familiarity with scripting, automation, and PowerShell is a plus.

Desired Skills:

• Video Conferencing Systems Administration (Cisco, Teams, Webex).
• Proficient in PC hardware troubleshooting and maintenance.
• Strong desktop application troubleshooting skills.
• Excellent client-facing skills with a focus on client and service orientation.
• Troubleshooting expertise in Office applications and O365.
• Printer support for both hardware and server.
• Exposure to Windows Server 2019 and 2022.
• Knowledge of Exchange, Office 365, Windows 10, MS Teams, Azure, OneDrive.
• Experience in building and deploying Desktops and Laptops using WDS, MDT SCCM, or similar.
• Understanding of NTFS & Share permissions.
• Support for user needs related to desktops, laptops, mobile devices, printers, etc.
• Creation of users and device profiles on Cisco CUCM for desktop phones.
• Troubleshooting networking and connection issues.
• Willingness to work weekends or out-of-hours when necessary.
• Installation and support of end-user devices over the phone, remotely, and in-person.
• Any experience with scripting, automation, and PowerShell is a plus.
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If you are ready to take on this challenging role in a dynamic and global environment, we invite you to apply!