IT Support specialist
Publiée le 16/04/2024
Sogeti, part of Capgemini
SOGETI is looking for a IT Support specialist to join our company.
You will be part of a team which interact with other team-members from SOGETI, in a multicultural environment. You will also have the unique opportunity to gain experience by sharing technical knowledge with your futures colleagues.
Your challenge/your responsibilities:
- Service desk agent, incident agent and analyst, problem agent and analyst.
- Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate.
- First and second-line support: remote and on-site support.
- Recording & tracking incident and request information.
- Recording & tracking Problem information.
- Participating in reconfiguration/installation of PC environment.
- Documenting operational support procedures.
- Drafting technical content for knowledge database.
- IT support specialist must be able to perform all tasks of a service desk operator
- Testing and administration of applications.
- Liaising with system administration and database administration for execution of administration tasks.
Qualification/ Technologies:
- Very good skills in all of the MS office applications.
- Very good skills with end user computers and, more specifically, Windows computers.
- Good understanding of the main mobile devices platforms and core mobile applications.
- ITIL V4 Foundation Certified.
Education:
Minimum of 3 years of relevant professional experience
*A background check will be requested upon hiring (criminal record, Education degrees, diplomas & certifications)