IT Support Engineer - German-speaking

Your responsibilities:

• Handling incidents and requests (level 1 and 2) by using properly the client’s ticketing system and in accordance with SLA’s and regarding priorities (VIPs’ and Sales’ cases, other high priority cases).
• IMAC activities (Installation, Move, Add, Change) for printers and PCs.
• Assists users and new joiners with the installation, configuration, and usability of computers, peripheral equipment, software, tablets, smartphones, other electronic devices within standards and guidelines.
• Supports remotely users, if needed.
• Provide assistance and troubleshooting for printers, including paper jam resolution and toner replacement.
• Look after devices (test / troubleshoot laptop, VM’s, Printer, meeting rooms, etc.) to be refreshed as well as new installations in accordance with approved standard and keep updated the database.
• Break/Fix interventions, including the swap of pre-configured machines.
• Prevent from reoccurrence of very dissatisfied responses.

Your profile:

• You have adegree in Information Technology, Computer Science, or equivalent
• You have at least 1 year of experience on a similar position
• You have a good experience in End User device hardware and software troubleshooting
• You have knowledge of the different Operating systems like Ticketing Systems
• You are Customer oriented, able to work in a team and to work by own initiative
• You are organized and have a very good communication, ability to assess in brief time and deliver structured troubleshooting solutions
• You are fluent in English, French and in German (mandatory)
• Speaking Luxemburgish is a advantage

If you are interested by this opportunity, do not hesitate to apply here or to contact me directly: margaux.masala@experis.lu