Multilingual Customer Support (m/f/x)
Publiée le 22/10/2026
Experis
Experis IT Luxembourg is currently recruiting a Multilingual Customer Support (m/f/x) for one of its clients based in Luxembourg.
Your responsibilities:
• Answering incoming calls and providing a professional telephone reception service
• Assessing user enquiries and gathering the necessary information
• Logging and following up on enquiries in Jira
• Follow the procedures and guidelines set by the client
• Provide first-level functional support
• Escalate requests to the relevant teams where necessary
• Ensure an excellent level of service and user satisfaction
• Help with the tracking and management of tickets
Your profile:
• You have some experience in customer service, user support, administration or reception work
• You are confident on the telephone and have an excellent customer service ethos
• You are meticulous, organised and able to follow established procedures
• You are calm, approachable and customer-focused
• Experience with Jira or a ticketing system is an advantage
• No specific technical or IT skills are required. Training will be provided during your induction
• You are fluent in French, English, German and Luxembourgish
For the purposes of the position and in accordance with applicable legislation, the successful candidate may be requested to provide a recent criminal record certificate.