Business and Quality Manager
Your role
Are you up for a challenge and interested in acquiring a wide range of knowledge from our clients’ needs to our bank internal processes? You have a sharp eye for detail and professional communication towards internal and external recipients is a skill you master?
We’re looking for a colleague to:
- be the main contact partner for advisors and clients regarding client complaints and client GDPR requests;
- collaborate with stakeholders from various departments to obtain a full understanding and find effective solutions;
- conduct an impartial investigation, critically reflect on the information obtained, and write a professional communication to the complainant, in line with regulations and internal policies;
- support and advise client facing staff regarding the complaint resolution, with the aim to sustain and improve the client relationship;
- ensure proper documentation and reporting of client complaints towards management and internal stakeholders;
- initiate adequate mitigation actions;
- drive improvement, challenge systems and processes to ensure best practices, and ensure qualitative services towards internal partners and clients.
Your team
You'll be working in the Operating Office in Luxembourg. We provide a vast range of services to ensure that the Operating Head performs effectively whilst being aligned with our strategic priorities. Our team is composed of a great variety of skills and personalities and is mandated to cope with a large variety of tasks. In this particular role, you will be working closely with experienced client service specialists and business managers to grow your path into the team and your career.
Your expertise
We are open to different types of profiles and experiences, from a junior profile to a more experienced person.
- You are fluent in ENG and at ease with writing formal business correspondences; additional language skills such as FRE and other languages will be of asset.
- You have excellent communication and interpersonal skills.
- Experience in the financial sector, and an advanced know-how of financial instruments and of banking procedures (in Wealth Management, Asset Servicing, Compliance or Legal) will be of asset.
- You are self-managed, and willing to take on responsibility; you approach challenges with a “can-do” attitude.
- You are organized and eager to handle many tasks simultaneously.
- You are a quick learner with flexibility to adapt to changes and consistently produce high-quality results.
About us
UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..
We have a presence in all major financial centers in more than 50 countries.
Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?
Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
When applying for this role, please note that additional background checks may be carried out and an original of your criminal record may be requested.
