Product/Service Owner - OpenStack

Position Overview: We are seeking a highly skilled and experienced Product/Service Owner to lead the development and management of a squad that handle several technologies, both Open Source and licensed ones. Services list includes LAMP/T, node.js, MongoDB, Kafka, Documentum, Elasticsearch, IDOL Search, GIS, and REDIS. As part of our dynamic IT services team, you will play a pivotal role in ensuring the successful delivery and continuous improvement of the Services, aligning them with the strategic objectives of the public administration.

Responsibilities:



1. Squad Vision and Strategy:

• Develop a clear and compelling vision for the OpenStack Services, aligned with the goals and objectives of the public administration.
• Formulate and execute a strategic roadmap that outlines the evolution of the services over time, including their implementation on Public Cloud and Private Cloud technologies.

1. Stakeholder Engagement:

• Collaborate closely with internal stakeholders, including Technical Architects, Developers, Scrum Masters, and Business Owners, to understand their needs and gather feedback for continuous improvement.
• Establish strong relationships with external stakeholders within the public administration to ensure the Services meet their requirements.

1. Product Development and Management:

• Oversee the end-to-end Services development lifecycle, from ideation to implementation and maintenance.
• Work closely with development teams to prioritize features, enhancements, and bug fixes based on business value and impact.
• Ensure that all the up-to-date information are always available to the Operations team, so that they will be able to effectively respond to the most common incidents.

1. User Experience (UX) and User Interface (UI) Design:

• In cooperation with the Architects, define UX/UI layouts to ensure the Services provide an intuitive and user-friendly experience for end users.
• Conduct end-to-end testing and gather feedback to refine and enhance the UX/UI and the triggered processes.

1. Release Planning and Deployment:

• Develop and maintain a release schedule, coordinating with Development and Operations teams to ensure smooth and timely releases.
• Implement effective communication strategies to inform users about upcoming releases and changes.

1. Performance Monitoring and Optimization:

• Establish key performance indicators (KPIs) for the Services and regularly monitor and report on their performance.
• Implement optimization strategies to enhance the Services efficiency, scalability, and reliability.

1. Security and Compliance:

• Collaborate with security experts to ensure the Services adhere to industry best practices and comply with relevant regulations.
• Implement and maintain security measures to safeguard sensitive data and ensure a secure development environment.

1. Documentation:

• Oversee and approve the documentation prepared by the Architects, including user guides, API documentation, and best practices.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Product Owner or Service Owner in a similar context.
• Strong understanding of software development processes and methodologies.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams.
• Familiarity with public administration processes and requirements is a plus.

Requirements:

Fluency in English (written and spoken) is required; proficiency in any other European language is a plus.