Job responsibilities:

·       Manage
and develop regional order management processes for order intake (Tire Portal,
Tireline, VMI…), execution (fulfillment) and customer delivery expectation (in
line with regional standards & direction.

·       Lead
and develop the markets customer service organization in the execution of
supply chain customer service strategy.

·       Implement
a standardized Customer Service, E-Commerce and Customer Collaboration
Scorecard-Model. Follow up on service level agreements with the markets on the
timely and correct execution of Customer Service processes and the Scorecard
compliance.

·       Support
of the Customer Service community to implement changes.

Education:

·       The
candidate should be qualified to degree level or have extensive business
experience in the customer service area.

Languages:

·       The candidate must be fluent in English
(written & spoken).

Experience:

·       The ideal candidate should have extensive
business experience in the supply chain / customer service area.

·      
Experience working with order management
systems.

·       Experience in multi-cultural environment is
an advantage.

Skills & Qualifications:

·       SAP knowledge.

·       Planning and analytical skills.

·       Strategic thinking skills.

Profile:

·       Self-driven, taking initiative,
enthusiastic.

·       Desire to develop, to take a next level.

·       Analytical and communicative.

·       Excellent planning skills.

·       Able to work as part of a team.

·       Strong interpersonal skills.

·       Ability to work in a cross
divisional/cultural environment.

·       Ability to work under pressure.